Repair-Shop.com.au

Your privacy is important to Repairshop Services. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Repairshop Services this may be shared internally and used it consistenty with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising.

Here are some examples of the types of personal information Repairshop Services may collect and how we may use it.

What personal information we collect

When you create a Repairshop Services account, purchase a product, download a software update or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address and contact preferences.

How we use your personal information

The personal information we collect allows us to keep you posted on Repairshop Services’ latest product announcements, software updates, and upcoming events. It also helps us to improve our services, content, and advertising. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.

We also use personal information to help us develop, deliver, and improve our products and services.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Repairshop Services, you may not opt-out of receiving these communications.

We may also use personal information, or access your account for internal purposes to help with diagnosing, troubleshooting and supporting you to use & understand our services, along with auditing, data analysis, and research to improve Repairshop Services’s products, services, and customer communications.

Collection and Use of Non-Personal Information

We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where an Repairshop Services product is used so that we can better understand customer behavior and improve our products and services.

We also may collect information regarding customer activities on our website, and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Repairshop Services’s website, online services, interactive applications and email messages may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of our products and services. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base as a whole. Repairshop Services may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the Repairshop Services website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

At times Repairshop Services may make certain non-personal information available to strategic partners that work with Repairshop Services to provide products and services, or that help Repairshop Services market to customers.

Service Providers

Repairshop Services shares non-personal information with companies who provide services such as consumables, logistics, administrative services, parts fulfilment, news, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies access this through Repairshop services managed platform for the purpose of content delivery only. Information is not released or shared with these companies.

Others

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Repairshop Services to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.

Protection of Personal Information

Repairshop Services takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

When you use some Repairshop Services products, services, or applications or post on a Repairshop Services forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Integrity and Retention of Personal Information

Repairshop Services makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

For personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Repairshop Services is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made to support@Repair-shop.com.au.

Location-Based Services

To provide location-based services on Repairshop Services products, Repairshop Services and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is used by Repairshop Services and our partners and licensees to provide and improve location-based products and services.

Third-Party Sites and Services

Repairshop Services websites, products, applications, and services may contain links to third-party websites, products, and services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Updates Repairshop Services may update its Privacy Policy from time to time.